Shipping Policy
Key Shipping Details
- Order Cut-Off Time: 14:00 London time
- Order Handling Time: 1–3 business days, Monday to Friday
- Transit Time: 6–7 business days, Monday to Friday
- Estimated Total Delivery Time: 7–10 business days
- Shipping Cost: Free delivery within the United Kingdom
At Casual London, we aim to process and deliver every order as efficiently as possible. Please review the information below for details about our shipping process.
Order Cut-Off Time
Orders placed before 14:00 London time on a business day may begin processing the same day. Orders placed after the cut-off time will begin processing on the next business day.
Handling Time
Orders are prepared and processed within 1–3 business days, Monday to Friday.
Delivery Time
After your order has been processed and dispatched, delivery normally takes approximately 6–7 business days, Monday to Friday.
The estimated total delivery time from placing your order to receiving it is approximately 7–10 business days.
Shipping Cost
We offer Free UK Delivery on all orders.
Tracking
Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your delivery.
Order Delays
In rare cases, delays may occur due to courier disruptions, public holidays, severe weather, high order volumes, or other circumstances outside our control.
If your order is delayed or you need assistance with your delivery, please contact us at info@casual-london.com and our customer service team will be happy to assist you.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible at info@casual-london.com.
Please include your order number and clear photographs of the item so our team can investigate the issue and assist you promptly.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@casual-london.com.
Once an order has entered processing or has been dispatched, we may no longer be able to cancel it.
Contact Information
Our customer service team is available to assist with questions regarding your order or delivery.
Email: info@casual-london.com
Telephone: +44 7463 574450