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Frequently Asked Questions
Find answers to common questions about our premium collection
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Yes. As soon as your order ships, we’ll send you a tracking number by email. You can follow your delivery in real time from dispatch to your doorstep.
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We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition.
Start your return or exchange through our contact us page. -
We currently offer free shipping on all orders, delivered securely viaRoyal Mail.
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Our customer service team is always ready to assist and ensure your experience with us is smooth and enjoyable.
We’re committed to providing attentive support and making every step of your shopping journey effortless.If you have any questions or feedback, don’t hesitate to reach out via our contact page or email us at ✉️ info@casual-london.com
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If you receive a damaged or incorrect item, please contact us immediately atinfo@casual-london.com. Include your order details and a photo of the issue, and we will resolve it promptly at no cost to you.
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We offer shipping to the United Kingdom.
Free shipping
We currently offer free shipping on all orders!
Easy returns and exchanges
We offer a 30-day return or exchange policy.
Customer Service
Our customer service team is available from Monday to Friday 9:00 - 17:00 GMT.