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Frequently Asked Questions
Find answers to common questions about our premium collection
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Delivery is free on all UK orders. Most orders arrive within 7–10 working days. We currently ship to the UK only.
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Yes. As soon as your order ships, we’ll email you a tracking number so you can follow it to your door.
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Check the size chart on the product page. If you’re between sizes, we recommend going one size up.
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We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed and in original condition. Please email us at info@casual-london.com before sending your return so we can process it quickly. Return postage is paid by the customer, unless your item arrived damaged, defective or incorrect.
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Email us at info@casual-london.com with your order number and a photo of the issue. We’ll cover the return postage and sort it out at no cost to you.
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Email info@casual-london.com or call +44 7463 574450, Monday to Friday, 9am–5pm GMT.




